Find answers to the most frequently asked questions below.
We use our own Kreateable’s software to create the logos.
Yes, Kreateable gives you the whole right to customize your logo according to your preference.
Follow these steps below:
1. Select the logo you want to edit/modify.
2. Click on the text you want to edit.
3. An option strip will appear on the top.
4. Click on text box to change the text.
5. Color option to change the color.
6. Font option to change the font style.
Unfortunately not! You can’t use your own custom font in the logo.
Follow these steps below:
1. Click on the “Icons” option, on the left side of the logo canvas.
2. Type your keyword and click on the search icon to get your search result.
3. Click on the icon from the search result to insert it in the logo.
No, You can’t upload your own icon in your logo.
We have two packages - 1. Basic ($9) and 2.Enterprise
You can purchase our Basic package of $9 per month. In this package you can access all the features of kreateable, like- Unlimited template download, and one logo download option with high-resolution files.
Please visit our pricing page.
Everything is unlimited in the Enterprise package, Please visit our pricing page.
You will get your logo file in 4 different formats:
1. PNG (Portable Network Graphics)
2. PDF (Portable Document Format)
3. EPS (Encapsulated PostScript)
4. SVG (Scalable Vector Graphics).
The logo file resolution is 1284 pixels x 1240 pixels. SVG and EPS, which are infinitely scalable. These files can be printed in any size, from a business card to a billboard, without any loss in quality.
If you are using a Windows computer, you can usually extract files by right-clicking on the file and selecting "Extract All" from the menu. This will open a wizard that will guide you through the extraction process.
If you are using a Mac, you can usually extract files by double-clicking on the file. This will open the file in a utility called "Archive Utility," which will extract the files to a new folder.
If you are using a different operating system, or if the file you are trying to extract is in a format that is not supported by your operating system, you may need to use a third-party file decompression tool. Some popular options include 7-Zip, WinZip, and WinRAR.
Vector EPS and SVG files are graphic files that are designed to be scalable, meaning they can be resized without losing quality. They are commonly used for logos, icons, and other graphics that need to be used at various sizes.
To use a vector EPS or SVG file, you will need a graphic design program that supports these file formats. Some popular options include Adobe Illustrator, CorelDRAW, and Inkscape. Once you have a suitable program installed, you can open the file and edit it as needed.
To edit the file, you may need to use tools such as the pen tool or the shape tool to modify the individual elements of the graphic. You can also use the color picker to change the colors of the graphic, and the text tool to add or edit text elements. Once you have made your edits, you can save the file and export it in the desired format.
Once you have completed your purchase we allow you to customize your purchased logo within 10 days even after purchase, you can change and edit any element of your logo except the business name.
We incorporate this restriction to save us from exploitation so that users cannot change the business name and are not able to make multiple logos out of a single purchase.
We provide an amazing feature for you to download the purchased logo in any size and variation anytime after purchase for lifetime, You can login to your account on www.kreatable.com via the login section using your username and password,
Brandkit --- Logo --- Purchased Logos
You will see all the logos which you have purchased so far , for each logo you have purchased you can set the height, Width, Type and Variant in any combination you need and hit the download button to get your desired logo
Along with your logo file download we will provide you a text file which will list all the design and technical aspects of your purchased logo, like dimensions, color used, font used and any other details of your logo
We have two ways to support our customers
Live chat via our website, operated by a real human between 9:00 Am EST to 5:00 PM EST Monday to Friday
Email support by a real human via firstname.lastname@example.org all emails would be replied within 12 hours of receiving the email.
You are the legal outright copyright owner of the finished design once you have placed an order with us and paid in full.
We accept most credit cards including American Express, Discover, Mastercard & Visa.
At checkout, you will be prompted to enter your credit card/payment details. This is processed through our secure payment portal.
If you are located outside of Canada and are attempting to complete your purchase, your bank may not allow international online purchases. You will need to ask your bank to list the restriction in order to allow the charge to go through.
When completing your logo purchase, you may come across an error of your payment not processing. The main reason for this is that your bank has refused the payment could the following few scenarios;
Your Bank is registered to a country outside Canada and has restricted International online purchases.
You have attempted to use a payment method or credit card type not accepted by our secure payment processor.
Your card has insufficient funds to approve your new purchase.
When using a credit card issued outside of Canada, your bank will most likely decline the transaction due to international online payment as it will see it as a suspicious attempt on the card.
When this happens, please contact your bank and ask them to approve your next attempt from Kreateable.com. If this doesn’t help or you wish to confirm the payment issue with us, you can contact our customer support team for further assistance. Our support team will be able to assist you with your recent attempt on our payment gateway and see if there is more information about your attempt and why it was not processed.
No matter your location, you can buy a Kreateable subscription with a credit or debit card.
Kreateable users agree that all sales are final and no refund will be issued. Kreateable reserves the right to cancel an order, without any reasoning. It is understood that only in this case, the user will be refunded by Kreateable.
This is a recurring payment.